Backup server pays off
I am so happy right now that I paid for an extended repair program for my Macbook Pro, and also that I built that backup server.
My laptop started to shut off before it was supposed to when running on battery. I called them up, and after about 10 minutes on hold and 10 more minutes of troubleshooting, they agreed to send me a new battery. (Still waiting for it to ship a week later though)
The really big relief came this morning… I woke up to find my main workstation dead. The hard drive is making bad noises. The good news is that the Western Digital drive was under 5 year warranty, and it was a simple process online to get a RMA number and get it replaced. Most satisfying of all, the backup server finished its nightly backup at 1am last night, so I haven’t lost any files whatsoever. grin
That’s the type of service I expect. Which is exactly the opposite of my roofing experience. I’ll save that for a later story when I’m not so upset.
